Processing of complaints

RMA (Return Material Authorization) is used for generating the complaint RMA number.

Assigning the complaint number (RMA)

RMA's identification number under which you can throughout the complaint process to track the status of a specific complaint. After the allocation of the RMA number is followed by the period of validity guarantee, you will be informed immediately. RMA number will be provided when filling out the following form to your email address.

Submitting the complaint

If you send your goods by mail or shipping company there must be clearly marked on the package the RMA number under which the faulty goods is registered. If there are in one package more pieces of the claimed goods, please mark each piece clearly by respective assigned RMA number, as well as it is necessary to put those numbers on the outside of the package.

Progress of complaints

About throughout the complaint you will be informed by automatic e-mails that alert you to the fact that a complaint has been received by us, notified price for warranty repairs, informs you about the settlement of the claim and the method of delivery.

Whenever the entire process can be verified under the RMA number and you can ask for the information our logistics department.


The following contact information is used to aid in communications regarding your issue or question on the complaint process.

Mailing address

VUMS DataCom, spol. s r.o.
Šárka Business Park,
Lužná 591/4, 160 00 Praha 6
Phone: +420 220 999 506


Serial Number
Problem Description - Customer:

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I give consent to the company VUMS Datacom, Ltd. based Lužná 591, 16000 Prague 6, ID: 48585611, registered in the Commercial Register of the Municipal Court in Prague, Section C, File 17811, to collect and process in accordance with law no. 101/2000 Coll. as amended, my name and e-mail address and other personal data provided for inclusion in the database in order to offer products, services and sending commercial messages by electronic means pursuant to applicable law no. 480/2004 Coll., on indefinitely until further notice.

Souhlasím se zařazením do databáze za účelem nabízení výrobků, služeb a zasílání obchodních sdělení prostřednictvím elektronických prostředků dle platného zákona č. 480/2004 Sb., a to na dobu neurčitou do odvolání.

Souhlasím se zasíláním newsletteru VUMS DataCom s informacemi, a to na dobu neurčitou do odvolání.