The aim of this service is to prevent restrictive service interruptions caused by malfunction of information and communication systems, the importance and complexity of which grows year by year. Application or hardware failure, unavailability, or overload of a single element of the system can affect client satisfaction. The response of the communication infrastructure of a single application is subjectively assessed by users. This assessment is reflected in the perception of the system as a whole, and thus, of QoE.
Customers can track key indicators of individual elements, but also the SLA connectivity of entire systems online on the VUMS Datacom website/